Getting support

In case you are lost, you need assistance or something is not discussed in this guide, you can ask the community for help.

General tips

To be most efficient in seeking help, please describe your problem or question with all necessary information, for example:
  • Name and version of the operating system

  • Way of installation (deb/rpm packages, PyPI, local git repository)

  • Used bots and configuration

  • Logs of bots or terminal output

  • Any other useful messages, screenshots

Mailing list

The most traditional way is to ask your question, make a proposal or discuss a topic on the IntelMQ Users Mailinglist. You need to subscribe to the mailing list before posting, but the archive is publicly available: IntelMQ-Users Archive.


To report bugs, GitHub issues are the ideal place to do so. Every IntelMQ component has it’s own repository on GitHub, with a separate Issue tracker.

GitHub also offers a discussion platform.

To participate on GitHub, you first need to create an account on the platform.


If your organisation is a member of the CSIRTs Network, you are eligible for support in the MeliCERTes project. You can also ask on IntelMQ Users Mailinglist for individual support, some members offer support, including, but not limited to:


Mailing list

There is a separate mailing list for developers to discuss development topics: IntelMQ Developers Mailinglist The IntelMQ-Dev Archive is public as well.

Please also read the Developers Guide.


The ideal way to propose changes and additions to IntelMQ is to open a Pull Request on GitHub.